Terms and Conditions

  1. General Terms

  • Alive Group LLC, doing business as "Taquilla Local," is a Wyoming limited liability company providing ticketing services.

  • These terms govern the use of our website and services under Wyoming state law.

  • By using our services, you agree to these terms and conditions.

  1. Purchase Terms

  • All transactions are processed in US dollars

  • Service fees apply to all ticket purchases

  • Valid payment methods include credit cards, debit cards, and approved electronic payment systems

  • All sales are final unless otherwise specified by Wyoming law

  1. Refund Policy Under Wyoming state law:

  • Customers have the right to request a refund within 5 business days of purchase

  • Refund requests must be submitted via email to hola@taquillalocal.com

  • Digital purchases made with credit cards will be refunded to the original payment method

  • Alternative payment method refunds will be processed through our payment processor

  • Service fees and delivery charges are non-refundable

  • Event cancellation refunds must be claimed within 8 business days of announcement

  1. Event Cancellation Protocol

  • Notice will be posted on website and social media

  • 8-business day window for refund claims

  • Original ticket price refunded minus service fees

  • Processing times vary by payment method

Privacy Policy

  1. Data Collection and Use Under Wyoming state law:

  • We collect personal information necessary for transaction processing

  • Information is stored securely in accordance with Wyoming data protection standards

  • Data is used only for legitimate business purposes

  1. Data Protection

  • Industry-standard encryption for all transactions

  • Secure storage of customer information

  • Regular security audits and updates

  • Compliance with Wyoming cybersecurity requirements

  1. Customer Rights Under Wyoming law, customers have the right to:

  • Access their personal information

  • Request corrections to their data

  • Opt-out of marketing communications

  • Request data deletion where applicable

  1. Information Sharing We may share information:

  • To process transactions

  • With event organizers for access control

  • As required by Wyoming law

  • With law enforcement when legally required

  1. Data Storage and Security

  • Data stored on secure servers

  • Regular security updates and monitoring

  • Employee access controls

  • Incident response protocols